Overview
This document is an electronic record in accordance with the Information Technology Act, 2000, and its relevant rules and amendments. As an electronic record generated by a computer system, it does not require any physical or digital signatures.
Cancellation of Account
You may request cancellation of your Elloo account at any time by submitting a written request via email to support@elloo.in
Upon receiving your cancellation request, Elloo will verify your identity and process your request within 10 working days in accordance with this Account Cancellation Policy.
Effect of Cancellation
Upon cancellation of your account:
You will lose access to any personalised features, saved data, and transaction history within your account.
Any unused balances in the Elloo Wallet, and pending or scheduled services, may be subject to the applicable refund policy and subject to payment gateway or regulatory restrictions.
Access to services that require a valid and active account will be revoked.
Obligations After Cancellation
Any legal or contractual obligations arising prior to the effective date of account cancellation will remain enforceable. Cancellation does not absolve you of payment for any outstanding fees, charges, or dues incurred before the cancellation request.
Company’s Right to Cancel or Suspend
Elloo reserves the right to suspend or terminate your account at any time, with or without cause and without prior notice, in accordance with the Terms and Conditions, especially for violations of applicable laws, fraudulent conduct, or breach of policy.
Data Retention and Deletion
Upon account cancellation, your personal information will be retained for such a period as required by law and for the purpose of dispute resolution, regulatory compliance, and enforcement of policy. Thereafter, all personal data shall be securely deleted, except as required for legal record keeping.
Modi cations
Elloo may modify this Account Cancellation Policy at any time. Changes will be e ective immediately upon posting on the Website. Continued use of Services after such amendments constitutes acceptance of the revised policy.
Contact Information
If you have questions about account cancellation, or require assistance, please contact: Email: support@elloo.in